Frequently Asked Questions

What is Isagenix?

Isagenix Internationl is a privately-held multi-level marketing company that offers dietary supplements and personal care products.

Who owns Isagenix?

Isagenix is owned by John W. Anderson, who founded Isagenix in 2002 along with Jim Coover and Kathy Coover.

How much does it cost to become an Isagenix distributor?

To become an Isagenix distributor, you can start your Isagenix business for as little as $29 and buying your first qualifying product order. Pay a low annual membership (starting at $29) and put your first product order (at a wholesale price).

Can you drink coffee while taking Isagenix?

You can have Isagenix Coffee, green tea, herbal tea, Isagenix Fruits and Greens, up to 2 e+Shots and up to 4 IsaDelights on cleanse days. While you’re drinking everything else, make sure that you drink at least 80 oz of water throughout the day.

Is Isagenix high in cholesterol?

A serving of Heart Shake Booster has 0.65 grams of plant sterols. Food and supplements that have at least 0.65 grams of plant sterols, eaten twice a day (total of at least 1.3 grams) helps reduce the risk of heart disease.

What does Isagenix do to your body?

The Kosher Cleanse Pack is made to help you maintain a healthy Isagenix lifestyle. The program aids in metabolism for effective weight management, and assists the body as it rids itself of toxins while helping you build and maintain lean muscle. Isagenix is also known to increase energy levels.

Can children or teenagers use Isagenix products?

Most products offered by Isagenix are designed for adults. There are, however, products that are designed for the whole family. For a complete list of minimum age recommendation for each product, you may refer to the Allergen Table.

Are Isagenix products considered organic or non-GMO?

Isagenix uses organic ingredients in some of the products. Not all are organic due to lack of availability or failure to comply with the Isagenix no-compromise quality policy.(

What is Isagenix AutoShip and how does it work?

AutoShip is a free service that automatically ships your products to you every 30 days. You can easily change the products on your AutoShip to customize your needs. For shipping time and date, go to the “My Orders” section of your Back Office or contact Customer Care at 1-877-877-8111.

Are any discounts or coupons available?

By subscribing as a member, you get member rates which are discounted rates from retail pricing. There are also occasional promos that you can take to get discounted prices on Isagenix products. Make sure that you regularly visit the website, subscribe to the monthly newsletter or follow Isagenix’ social media pages for the latest promos.

Is there a money-back guarantee?

If you are not satisfied with an Isagenix product, you may be eligible to return the product for a refund. Isagenix provides a Satisfaction Guarantee extended to customers when they purchase products directly from Isagenix. Refunds are issued for the full amount paid at the time of purchase less shipping.

Does Isagenix deliver to my country?

Isagenix products are available through its independent distributors in 14 countries: The United States, Canada, Puerto Rico, Hong Kong, Australia, New Zealand, Taiwan, Mexico, The United Kingdom, Ireland, the Netherlands, Belgium, Spain and South Korea.

What are the available shipping methods?

Unless it’s specified on your order, the standard shipping method is ground shipping. It can take up to five (5) business days on average for your products to arrive in the United States, and up to seven (7) business days in Canada.

How can I track my order?

Simply click the “Account” button on the lower right of your screen. Select “Order History,” and tap the order number you wish to track. Orders placed longer than six months can be tracked on your Back Office account.

What is Isagenix return and refund policy?

You may send an email request for return and refund to, or call (877)877-8111 to receive your Return Merchandise Authorization (RMA). Please have your Isagenix Member ID or invoice number ready before contacting us.